Shipping policy

📦 Shipping Policy

Last updated: 04.12.2025

Thank you for shopping with CwaZyLeigh Creations! We aim to ship your orders quickly, safely, and with the same care we put into our products.

1. Processing Times

  • Orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).

  • During busy periods, new product launches, or pre-orders, processing may take slightly longer.

  • You will receive a confirmation email once your order has been dispatched.

  • 2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

UK Orders

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days

International Orders

  • Standard International: 5–15 business days

  • Tracked International: 5–12 business days
    Delivery times vary by destination and customs processing.

Please note: International customers are responsible for any customs duties, taxes, or import fees.

Order Tracking

Once your order ships, you’ll receive a tracking link (if selected at checkout).
If tracking is unavailable for your shipping option, we’ll still keep you updated by email.

Shipping Locations

We currently ship to:

  • UK

  • Europe

  • United States

  • Canada

  • Australia & New Zealand

If your country isn’t listed, contact us at welcome@cwazyleigh.com and we’ll check availability.

Pre-Orders

If your order includes pre-order items:

  • The entire order will be shipped together when the pre-order is ready.

  • Estimated ship dates will be shown on the product page.

If you need items shipped separately, send us an email—additional shipping fees may apply.

Lost, Damaged, or Delayed Parcels

If your parcel is delayed, damaged, or missing:

  • Email us at welcome@cwazyleigh.com within 14 days of the expected delivery date.

  • We’ll work with the courier to investigate and resolve the issue.

Please inspect your items on arrival and notify us immediately of any issues.

Address Errors

CwaZyLeigh Creations isn’t responsible for orders shipped to incorrectly entered addresses.
If you spot a mistake, please contact us as soon as possible—we’ll do our best to update it before dispatch.

Returns & Exchanges

For returns and exchanges, please refer to our Returns Policy.